Privacy Policy

1. Introduction

RGK Visa & Immigration ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.rgkvisaconsultancy.com or use our services. Please read this policy carefully. By accessing our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect several types of information to provide and improve our services:

2.1 Personal Information

When you engage with our services, we may collect:

• Full name, date of birth, and gender
• Contact details (email, phone number, address)
• Passport and visa-related documents
• Employment and educational history
• Financial information for payment processing
• Government-issued identification numbers

2.2 Non-Personal Information

We automatically collect certain technical data when you visit our website:

• Browser type and version
• IP address and approximate location
• Pages visited and time spent on site
• Referring website addresses
• Cookies and usage data (see our Cookie Policy below)

3. How We Use Your Information

We use the collected data for various purposes:

• To provide and maintain our visa and immigration services
• To process your applications and communicate with government agencies
• To notify you about changes to our services
• To allow you to participate in interactive features of our service
• To provide customer support
• To gather analysis or valuable information to improve our services
• To monitor the usage of our services
• To detect, prevent, and address technical issues
• To send you newsletters and marketing communications (with your consent)

4. Legal Basis for Processing

We process your personal information under the following legal frameworks:

• Contractual Necessity: When processing is necessary to fulfill our contractual obligations to you
• Legal Compliance: When required to comply with immigration laws and regulations
• Legitimate Interests: When processing is necessary for our legitimate business interests
• Consent: Where we've obtained your explicit consent for specific processing activities

5. Data Sharing and Disclosure

We may share your information in the following situations:

5.1 With Service Providers

We may employ third-party companies and individuals to facilitate our services ("Service Providers"), such as:

• Legal representatives and immigration consultants
• Payment processors
• Cloud storage providers
• Marketing and analytics providers

5.2 For Legal Compliance

We may disclose your information where required by law or in response to valid requests by public authorities (e.g., immigration departments, law enforcement).

5.3 Business Transfers

In the event of a merger, acquisition, or asset sale, your personal data may be transferred.

6. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. We will take all steps reasonably necessary to ensure your data is treated securely and in accordance with this Privacy Policy.

7. Data Security

We implement robust security measures to protect your data:

• Encryption of sensitive data in transit and at rest
• Regular security audits and vulnerability testing
• Access controls and authentication measures
• Employee training on data protection
• Secure document disposal procedures

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal data only for as long as necessary:

• Active client records: 7 years from last interaction
• Financial records: 7 years as required by tax laws
• Marketing data: Until consent is withdrawn
• Website analytics: 26 months

After retention periods expire, we securely delete or anonymize your data.

9. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal data:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Restriction: Request restriction of processing
• Portability: Request transfer of your data to another organization
• Objection: Object to certain processing activities
• Withdraw Consent: Withdraw previously given consent

To exercise these rights, please contact us at info@rgkvisaconsultancy.com.

10. Cookie Policy

Our website uses cookies and similar tracking technologies:

10.1 Essential Cookies

Necessary for website functionality (e.g., session cookies).

10.2 Analytics Cookies

Help us understand how visitors interact with our site (e.g., Google Analytics).

10.3 Marketing Cookies

Used to track visitors across websites for advertising purposes.

You can manage cookie preferences through your browser settings or our cookie consent tool.

11. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to remove that information.

12. Changes to This Policy

We may update our Privacy Policy periodically. We will notify you of changes by posting the new policy on this page and updating the "Last Updated" date. You are advised to review this policy periodically for any changes.

13. Contact Us

For questions about this Privacy Policy or your personal data:

For EU residents: You have the right to lodge a complaint with your local data protection authority.